Features Poll

We’re just finishing up the Aastra RP Review.  While you’re waiting, tell us what you think is the single most important feature that needs to be added to Response Point in a future release.

What's the most important feature you need to see added to RP?

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This entry was posted on Saturday, July 12th, 2008 and is filed under General, Headline. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.
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10 Responses to “Features Poll”

  1. Dick Snow on July 12th, 2008 at 1:11 pm

    Ability to know which line is ringing so you can answer them differently, both on a manual pickup and through auto-attendant. I have shown the system to 3 companies this week who answer at least one of the lines differently from the others so RP would not work for them, even though they liked all the other features.

  2. Nathan Stewart on July 12th, 2008 at 4:36 pm

    Intercom (not PA)

  3. Sandy on July 13th, 2008 at 10:04 am

    The ability to press 0 (zero) during a voice mail greeting to be able to ring out rather than going into voice mail.

  4. Bill on July 14th, 2008 at 7:38 pm

    Add my vote to Sandy’s. We need some way to get out of voice mail. The first time I used the system I couldn’t believe something so obvious was missing.

    Consider this scenario. You set someone up with the bypass receptionist option to make it easier for them to reach you. Now you are out of the office but someone else could help them. Guess what. With no option to get out of voice mail, they can’t get to anyone else in the office until they call from a phone that isn’t on the bypass receptionist list.

  5. Adam on July 15th, 2008 at 1:55 pm

    The ability to connect to the system via a softphone would be really nice.

  6. Ted on July 15th, 2008 at 8:24 pm

    Since we have unlimitted calling plans on just two of our 4 lines, it would be nice to control which should be used for outgoing only. Currently you can only set a given line to prevent outgoing calls.

    Also, when setting up a forwarding path, only the first path can set the # of rings required before forwarding; the 2nd-4th have to use the same # of rings. And having more than 4x jumps, and/or the choice to got to a different voice mailbox would be nice.

  7. Ted on July 15th, 2008 at 8:36 pm

    Being a Microsoft product, I’m eager to see an SDK made available, along with much more detailed documentation about configuration tweaks for admins.

    I’d like to be able change the hold music, and possibly even add a few other voice commands, such as “help”.

    I’d like to see an “out-of-office” feature added, including an alternate out-going greeting, or for when I’m on another line. And from the Assistant, it would be nice to see who was in the office and who was out–based on the “out-of-office” setting.

    These are just a few of the things I’ve noticed from simply setting up the phone system. We go live with it tomorrow, and I expect I’ll find about 10 more things I’d like to see after a couple weeks in production. So far though, it’s looking pretty good.

  8. Scott Huotari on February 18th, 2009 at 12:13 pm

    I second the alternate greeting. I need a day and night greeting. Not only for the main auto attendant, but for my staff. Greetings for on the phone, no answer and night.

  9. Scott Huotari on February 18th, 2009 at 12:14 pm

    I need to be able to do a warm transfer to an extension.

  10. Ken wheeler on December 3rd, 2009 at 4:35 pm

    Good Luck Microsoft has given up why because they don’t know anything about phone systems thier will be No software upgrade besides firmware. No
    forwarding of VM messages , No night Ring , no day night greeting, no key sytem
    features such as line by line key fuction. no Flash, No centrex Transfer, No
    delayed ring. It ’s just to bad a great idear poor planning and product performance.
    The system never evan had a fighting chance thanks for nothing microsoft just
    ad an I to the name what do you get Aastra RIP we bairly knew you.

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