RP Tricks

This exam validates the skills needed to successfully deploy Microsoft Response Point products and services.

Candidates for this exam are Microsoft Value Added Resellers and Partners who sell and deploy Microsoft Response Point products and services.

The successful candidate will be familiar with Response Point core system features and functionality that are independent of Original Equipment Manufacturer (OEM) implementation.

In addition, the successful candidate must be familiar with general telecommunications industry terms that are used in pre-sales conversations with customers as well as Response Point integrated solutions with Microsoft Office and supported Microsoft operating systems. 

The successful candidate will also have basic network skills such as working with DHCP and TCP/IP.

When you pass Exam 74-675: Microsoft Response Point, Configuring, you complete the requirements for the following certification(s):

Microsoft Achievement
Exam 74-675: Microsoft Response Point, Configuring: counts as credit toward the following certification(s):

Note This preparation guide is subject to change at any time without prior notice and at the sole discretion of Microsoft. Microsoft exams might include adaptive testing technology and simulation items. Microsoft does not identify the format in which exams are presented. Please use this preparation guide to prepare for the exam, regardless of its format.

This exam measures your ability to accomplish the technical tasks listed below.The percentages indicate the relative weight of each major topic area on the exam.

• Identify Response Point hardware components.
  • This objective may include but is not limited to: hardware components such as the Response Point Base Unit, Phone, and Analog Telephone Adapter (ATA) devices
• Identify Response Point software components and functionality.
  • This objective may include but is not limited to: Response Point Administrator and Response Point Assistant, and Response Point base unit software
• Identify supported voice services and functionality.
• Identify Response Point features. 
  • This objective may include but is not limited to: product features such as click-to-call, call status, and call history; identify tasks you can perform from Response Point button, or Blue button; identify Response Point Assistant features; identify Response Point Administrator features
• Identify Response Point target market.
• Identify telephony industry terms.
  • This objective may include but is not limited to: the basic terms the seller must understand and the differences between them: PSTN, VoIP, SIP, FXo, FXs, DID, ITSP, QoE, QoS, POE, and ATA

Administering Response Point

• Configure the phone system.
  • This objective may include but is not limited to: add a phone; add a user; add a voice service; upgrade the Response Point system devices and software
• Configure base unit settings.
  • This objective may include but is not limited to: configure the e-mail server; configure e-mail and voice mail integration; parked call music; paging
• View reports.
  • This objective may include but is not limited to: call history reports and diagnostic reports
• Configure call routing.
  • This objective may include but is not limited to: configure AutoAttendant; configure external access
• Integrate Response Point with Microsoft Small Business Server (SBS).
• Configure OEM devices.
  • This objective may include but is not limited to: connect base unit to network; connect phone devices; connect PSTN gateway; configure DHCP server
• Back up and restore the Response Point system.
  • This objective may include but is not limited to: restore with or without voice mail

Performing End-User Tasks

• Perform end-user tasks by using Response Point Assistant.
  • This objective may include but is not limited to: configure user identity; import contacts; configure call forwarding preferences; voice mail to e-mail; click to call; configure voice mail; voice mail greeting; recorded name
• Perform end-user tasks by using Response Point button, or Blue button.
  • This objective may include but is not limited to: voice dialing; transfer call; call parking, or hold park and retrieve; Help

Performing Administrative and End-User Troubleshooting Tasks

• Perform administrative troubleshooting tasks by using Response Point Administrator.
  • This objective may include but is not limited to: Diagnostic Reports
• Perform end-user troubleshooting tasks by diagnosing network or device errors.
• Perform administrative troubleshooting tasks by using Response Point USB utilities.
  • This objective may include but is not limited to: Reset Password, Reset System, View Diagnostic Reports