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In an impressively quick response to feedback from Response Point customers, Microsoft has released a new version of Response Point Service Pack 2, which now enables the system administrator to switch on the Auto-Attendant barge-in feature that was removed from the initial SP2 download.
Auto-Attendant Barge is a feature that allows a caller to interrupt the [...]
Microsoft has removed the ability for an inbound caller to interrupt the auto-attendant message by speaking. We’ve got a workaround for you.
Word from the MS team about the new SP2 release…
Many thanks go to MuKul Nayyar at Wesbell for the following article.
How to recover the phones in web recovery mode:
We’ve assembled a selection of White Papers produced by Microsoft that will give you loads of great information regarding Response Point and SP2.
Response Point SP2 Fact Sheet
Is Response Point SP2 right for your business?
Response Point SP2 Features and Benefits Overview
Network Requirements for Response Point SP2
Network Connection Considerations for Response Point SP2
Maintaining Response Point SP2
Configuring Customizable [...]
If you want to keep up with Service Pack 2 on Twitter, search for tag #rpsp2
We have just switched on our Twitter integration. So feel to follow us and give us your feedback over on Twitter – our username is ‘RPTricks’.
The good folks at Phone+ Magazine have released an interview with John Frederiksen – General Manager for Response Point. He talks about the roadmap and vision that he sees for Response Point, including Version 2.0 which he says will be released in January 2010. This begs the question – will we see another point release [...]
Microsoft has released Response Point Service Pack 2. It’s immediately available for download from their website.
They have also released a fact sheet detailing the features of SP2 – you can download it from here.
We’ve had a secret version of SP2 for some time – it appears to be a stable release with some useful new [...]
