RP Tricks

Increasing ring time past 20 seconds

Here’s an interesting tip that we came across recently.
Do you need your Response Point phone to ring for more than 20 seconds before it transfers or goes to voicemail?  Here’s how.

• Do a backup.

• Find and open the corresponding settings.xml (e.g. if your lab phone belongs to user 100, find the file under XXXXX backup @ 2009-XX-XX, XX.XX.XX\Contacts\100\settings.xml

• Find the corresponding call forwarding rule section(e.g.
<callhandling>
  <rule>
   <step timeout=”20” callusing=”internal”>vm</step>
  </rule>
</callhandling>

Change 20 to any number, can be 60(1min), 120(2mins) etc..

• Save the file

• Do a restore

Please note this is just a trick (not documented and not an official solution). 

After you change the value, any change through the UI for this extension will cause the value be reset. So either you don’t change that extension afterwards, or you’ll have to repeat the steps described above again (do a backup/modify timeout/restore).