Don’t call yourself!
Here’s an interesting little bug one of our customers just reported.
They’re running SP2 on an Aastra system, but although we’ve not tested with Syspine and D-Link we’re pretty sure this will happen with those systems as well.
The customer uses analog trunks with a hunt group, and when one of their people called their published number from the inside (with a ‘9′ of course) not only did the call not complete, but another existing conversation with an outside party got dropped! The customer was able to replicate this problem.
So (for now at least) don’t go calling your external number(s) from the inside!!
Thanks for the update
I’ve been wondering about that. We’ve had one client to whom this happens on occasion.
This is similar to a bug reported on D-Link’s website. If you call yourself when there is only one open line, it will drop some other line to complete the call. Sounds like a Response Point software error rather than a hardware error.
Just something to check, but does the Line of Call Wating? I’ve seen this with other systems and what happens if if call waiting is enabled, the phone line will not give busy signal, but instead try to pass the call through and this may cause an existing line to drop.
Just a thought.