A Statement from the Response Point VAR Council

The Microsoft Response Point VAR Council is a group of Partners that were invited early on in the development cycle of Response Point to collectively and periodically meet with the Microsoft management and team to give feedback and direction on Response Point from a Partner’s perspective.

This group held a conference call to discuss the announcements surrounding Response Point and determine how we could help Microsoft, the Partner Community and the Customer community in support of the product. The consensus was that while concerned on the lack of detailed information about the product roadmap, we partners would and should continue to support, sell and market the product and we would continue express our ongoing concern and support to Microsoft.

John Frederiksen, the GM of Response Point, had offered to join the call but had a conflict. We were however joined briefly by X.D. Huang, the original GM of Response Point and John’s direct manager. X.D. assured us that:

1) Microsoft will continue to support partners and customers running all current 1.x versions of Response Point;
2) Microsoft is NOT shutting down Response Point, and does have non-mgt personnel assigned to the product;
3) Microsoft is currently discussing what to do as far as Release 2 of Response Point
4) Microsoft plans to release more information about the future direction of Response Point soon, perhaps in one or two weeks
5) The best way we as partners can help the Response Point team is to continue to SELL the product.

The VAR Council was encouraged by the call; and while some of us have reservations, we as a group will continue to market and sell Response Point and we encourage and urge others to do so as well. We look forward to the upcoming Microsoft announcement on the direction for Release 2 of Response Point.

This entry was posted on Thursday, May 21st, 2009 and is filed under Featured. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

6 Responses to “A Statement from the Response Point VAR Council”

  1. Paul Spain on May 25th, 2009 at 4:24 pm

    My findings regarding Response Point 2.0 were somewhat more positive than what the VAR council have advised. More here:
    http://www.geekzone.co.nz/paulspain/6520

  2. Charles Titone on July 5th, 2009 at 1:04 pm

    If the project is dropped the API should be opened to end users, alternate supported OS and or third party add on’s. This could allow growth in the sales of Hardware and relieve MS from some of the SW support.

  3. Tommy havens on January 21st, 2010 at 8:45 pm

    Hello,

    Whats going my friends? Are we contiuning selling this product or not?

    Regards,
    Tommy Havens

  4. John Lorimer on February 23rd, 2010 at 7:10 am

    I have noticed that all blogs and comments on Response Point died May 2009. So we decided Q3 of 2009 not to push sales of the units until someone says something. I for one am very tired of the RP Assistant crashing every bunch of minutes. We need updates new version, I don’t care just to see some movement would be great.

  5. Deckle Logo on March 18th, 2010 at 4:35 am

    We have sold a number of systems and they are working well in the field.

    Microsoft is years ahead of its competition.

    We are looking Microsoft to provide a platform to build on.

    Please continue with a Robust product.

    If not, release RP to the community so, we can all move forward with the spirit of RP.

  6. Jim Butler on May 18th, 2010 at 2:00 pm

    ResponsePoint partners who need a reliable UC vendor should consider Digium. We are continuing to see great demand for Switchvox, our Unified Communications solution based on Asterisk, the world’s most popular open source telephony engine. It’s easy to use, easy to install….and SMBs immediately see the value of our enterprise class features, at half the price of traditional phone systems. If you are still considering an affordable alternative for your SMB customers who need to replace or upgrade their current phone system, Digium is ready to help you grow your business with Switchvox.
    See how this system could help you win new business in 2010. Visit the full demo on our site: http://www.digium.com/switchvox. For more info on our Partner Program, visit http://www.digium.com/ucpartner.

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