RP Tricks » Headline http://www.rptricks.com/blog Fun and Games with Microsoft Response Point Thu, 21 May 2009 16:55:25 +0000 http://wordpress.org/?v=2.8.4 en hourly 1 AA barge-in is back! http://www.rptricks.com/blog/index.php/2009/02/26/aa-barge-in-is-back/ http://www.rptricks.com/blog/index.php/2009/02/26/aa-barge-in-is-back/#comments Thu, 26 Feb 2009 16:00:14 +0000 ASwingler http://www.rptricks.com/blog/?p=199 In an impressively quick response to feedback from Response Point customers, Microsoft has released a new version of Response Point Service Pack 2, which now enables the system administrator to switch on the Auto-Attendant barge-in feature that was removed from the initial SP2 download. 

Auto-Attendant Barge is a feature that allows a caller to interrupt the ‘welcome’ message that RP plays when the Automated Receptionist (Microsoft’s name for the built-in Auto-Attendant) is enabled.  This feature was initially implemented in SP1.  When it was implemented we received many calls from customers who were very happy about this feature, which allowed them to use a longer, more meaningful welcome message.  Since SP2 we’ve received a number of calls from customers who were upset that this feature had been removed.  As a result we really feel that this is a welcom change, and will be well received by RP customers.

The revised software has been ’slipstreamed’ into the standard SP2 download.  This means that it is not available as a separate patch – instead customers should download the entire SP2 solution from Microsoft’s download site, and implement as normal.  If you have not yet implemented SP2, follow the appropriate instructions from your hardware vendor, but remember to use the latest SP2 download, available at the link above.
You’ll need to upgrade both the RP Administrator and the RP Assistant.   We found that the installer for the RP Administrator finished quietly, without giving us any indication that it was complete or successful, so we recommend that you start the RP Administrator and click on the “About” link on the top-right of the application.  The revised software version should be 1.21.5017.0.

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Once you’ve upgraded the RP Administrator, you can connect to the base unit.  The software will recognize that the base unit needs to be updated – follow the wizard, taking the default values, and making sure that the system automatically does a backup as part of the upgrade.  At this point everything is running on the new code, but Auto-Attendant barge-in has not yet been enabled.

To enable the feature, click on the “Call Routing” button at the top of the Administrator.  Select “Configure Automated Receptionist Properties” – you’ll see the new feature at the bottom of the box that appears.

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You’ll get a warning box about this feature – read it carefully.  This feature isn’t for everyone.

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More information can be found on Robert Brown’s Blog.

]]> http://www.rptricks.com/blog/index.php/2009/02/26/aa-barge-in-is-back/feed/ 1 Official announcement of SP2 from the Microsoft team http://www.rptricks.com/blog/index.php/2009/02/06/official-announcement-of-sp2-from-the-microsoft-team/ http://www.rptricks.com/blog/index.php/2009/02/06/official-announcement-of-sp2-from-the-microsoft-team/#comments Sat, 07 Feb 2009 00:05:29 +0000 ASwingler http://www.rptricks.com/blog/?p=156 Word from the MS team about the new SP2 release…

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Today at IT Expo East 2009, we announced the immediate release of our latest upgrade, Response Point Service Pack 2 (SP2) for our small business VoIP-enabled phone solution. The product is available today, Monday, February 2, as a free download at http://www.microsoft.com/responsepoint.
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Responding to customer and partner feedback –and quickly implementing those suggestions—is the main priority for the Response Point team. Coming just seven months after the previous upgrade, the new SP2 release adds many important enhancements including: improved communication options through support for intercom and paging capabilities; support for analog phones; and greater deployment flexibility via new support for VPN, multi-subnets and additional trunk devices.As a recipient of InfoWorld’s “2009 Technology of the Year Award,” we’ll continue to provide small businesses with a cost effective phone system that is easy to use and manage, offering the ability to grow and evolve with their needs.

Also of note is our growing list of Response Point partners, with the recent addition of two internet telephony service providers (ITSP): Covista/TotalTel and SMB Phone Inc.

Please visit us online to learn more about Response Point SP2 and how it can help small businesses succeed.

Regards,
The Response Point Team

Send us your questions and feedback! rpoint@microsoft.com
Learn more! Microsoft Response Point SP2 Features and Benefits

Used with permission.
]]> http://www.rptricks.com/blog/index.php/2009/02/06/official-announcement-of-sp2-from-the-microsoft-team/feed/ 0 Features Poll http://www.rptricks.com/blog/index.php/2008/07/12/features-poll/ http://www.rptricks.com/blog/index.php/2008/07/12/features-poll/#comments Sat, 12 Jul 2008 19:04:36 +0000 ASwingler http://www.rptricks.com/blog/?p=23 We’re just finishing up the Aastra RP Review.  While you’re waiting, tell us what you think is the single most important feature that needs to be added to Response Point in a future release.

Note: There is a poll embedded within this post, please visit the site to participate in this post's poll. ]]> http://www.rptricks.com/blog/index.php/2008/07/12/features-poll/feed/ 10