RP Tricks |
- Fun and Games with Microsoft Response Point |
Here’s an interesting little bug one of our customers just reported.
They’re running SP2 on an Aastra system, but although we’ve not tested with Syspine and D-Link we’re pretty sure this will happen with those systems as well.
The customer uses analog trunks with a hunt group, and when one of their people called their published number [...]
This tip was sent in to us by Mike Jones. Thank you Mike!
Has anyone noticed that you can configure two VoIP Providers under SP2?
(Example: Dial a “9″ + number for the configured #1 NGT Service and dial a “8″ + number for the configured #2 Packet8 Service)?
Do you have a tip of your own that [...]
Here’s an interesting tip that we came across recently.
Do you need your Response Point phone to ring for more than 20 seconds before it transfers or goes to voicemail? Here’s how.
Microsoft has removed the ability for an inbound caller to interrupt the auto-attendant message by speaking. We’ve got a workaround for you.
Many thanks go to MuKul Nayyar at Wesbell for the following article.
How to recover the phones in web recovery mode:
This information originally came from Jerry at CMP, but it’s reproduced here because it’s rather useful. Some of these codes are Syspine-only, but 872, 822, 886 should work on all platforms.
Command Codes for Syspine
Code Function
#*IP(47) Gives phone IP address in the display
#*MENU (6368) Shows phone menu in phone display (Adjust
ringing here and much more)
#=Enter
Call History [...]
We have a customer who wasn’t happy with his Response Point system. We asked him to try an RP system from a different manufacturer. When it came time to do the cutover, we were able to successfully backup the original RP config from vendor ‘A’, and restore it to the system on vendor ‘B’, including [...]
We’re really liking NGT’s voice service. One thing I’ve heard a few times though is that you need to have a static IP address in order for the traffic-shaping to work properly. This is not true.
What is required is the MAC address of the base unit. The MAC address is used so [...]
The following article was sent to me by one of our readers, Farhan Sabir, a systems engineer at www.cigear.com up north in Ontario, Canada. If any one else wants to submit an article for publication please let us know! We welcome contributions.
John
Under the covers of the Response Point system, the handsets utilize a standard protocol called SIP to communicate across the network with the base station. While Microsoft and the manufacturing vendors have included some proprietary extensions to preclude generic SIP handsets from connecting to the base station it is still possible to take one of [...]
