http://www.rptricks.com/blog Fun and Games with Microsoft Response Point Thu, 21 May 2009 16:55:25 +0000 http://backend.userland.com/rss092 en The Microsoft Response Point VAR Council is a group of Partners that were invited early on in the development cycle of Response Point to collectively and periodically meet with the Microsoft management and team to give feedback and direction on Response Point from a Partner’s perspective. This group held a conference ... http://www.rptricks.com/blog/index.php/2009/05/21/a-statement-from-the-response-point-var-council/ Here's an interesting little bug one of our customers just reported. They're running SP2 on an Aastra system, but although we've not tested with Syspine and D-Link we're pretty sure this will happen with those systems as well. The customer uses analog trunks with a hunt group, and when one of their ... http://www.rptricks.com/blog/index.php/2009/04/17/dont-call-yourself/ Breaking News! - Syspine have a revised firmware version (1.2.19) for their ATA, that we have been told will resolve the spurious DTMF tone issue that we reported here. The update has not been released publicly, but you can get it by contacting Syspine Technical Support at 800-713-3386. http://www.rptricks.com/blog/index.php/2009/04/02/solved-syspineaastra-interoperability-issue/ This tip was sent in to us by Mike Jones.  Thank you Mike! Has anyone noticed that you can configure two VoIP Providers under SP2? (Example: Dial a "9" + number for the configured #1 NGT Service and dial a "8" + number for the configured #2 Packet8 Service)?   Do you have a ... http://www.rptricks.com/blog/index.php/2009/03/30/multiple-voip-providers-with-sp2/ Here's an interesting tip that we came across recently. Do you need your Response Point phone to ring for more than 20 seconds before it transfers or goes to voicemail?  Here's how. • Do a backup. • Find and open the corresponding settings.xml (e.g. if your lab phone belongs to user 100, find ... http://www.rptricks.com/blog/index.php/2009/03/27/increasing-ring-time-past-20-seconds/ An issue has recently surfaced that has highlighted a rather interesting interoperability problem between Syspine base units and Aastra phones. If you're using  a Syspine base unit with the built-in ATA, and you're using Aastra phones, you're likely to hear sporadic DTMF tones on the phones.  The person you're speaking to ... http://www.rptricks.com/blog/index.php/2009/03/10/syspineaastra-interoperability-issue/ In an impressively quick response to feedback from Response Point customers, Microsoft has released a new version of Response Point Service Pack 2, which now enables the system administrator to switch on the Auto-Attendant barge-in feature that was removed from the initial SP2 download.  Auto-Attendant Barge is a feature that allows ... http://www.rptricks.com/blog/index.php/2009/02/26/aa-barge-in-is-back/ Microsoft has removed the ability for an inbound caller to interrupt the auto-attendant message by speaking.  We've got a workaround for you. When the customer calls in, if they press "#" and wait a couple of seconds, they can then speak the name of their destination as normal. This is certainly less ... http://www.rptricks.com/blog/index.php/2009/02/12/sp2-autoattendant-barge-workaround/ Word from the MS team about the new SP2 release... Today at IT Expo East 2009, we announced the immediate release of our latest upgrade, Response Point Service Pack 2 (SP2) for our small business VoIP-enabled phone solution. The product is available today, Monday, February 2, as a free download at ... http://www.rptricks.com/blog/index.php/2009/02/06/official-announcement-of-sp2-from-the-microsoft-team/ Many thanks go to MuKul Nayyar at Wesbell for the following article.  How to recover the phones in web recovery mode:  Phones with web recovery display an IP address on the LCD. Connect to that IP address using a web browser like IE or Firefox. Grab the firmware file of the phone you ... http://www.rptricks.com/blog/index.php/2009/02/06/recovering-aastra-rp-phones-using-web-recovery-mode/