RP Tricks » NGT http://www.rptricks.com/blog Fun and Games with Microsoft Response Point Thu, 21 May 2009 16:55:25 +0000 http://wordpress.org/?v=2.8.4 en hourly 1 Multiple VoIP Providers with SP2 http://www.rptricks.com/blog/index.php/2009/03/30/multiple-voip-providers-with-sp2/ http://www.rptricks.com/blog/index.php/2009/03/30/multiple-voip-providers-with-sp2/#comments Mon, 30 Mar 2009 20:01:46 +0000 ASwingler http://www.rptricks.com/blog/?p=227 This tip was sent in to us by Mike Jones.  Thank you Mike!

Has anyone noticed that you can configure two VoIP Providers under SP2?


(Example: Dial a “9″ + number for the configured #1 NGT Service and dial a “8″ + number for the configured #2 Packet8 Service)?

 
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Use the “Contact Us” page to send it over!

]]> http://www.rptricks.com/blog/index.php/2009/03/30/multiple-voip-providers-with-sp2/feed/ 6 Crewe Technologies / ipPhoneShack.com voted NGT Partner of the Year http://www.rptricks.com/blog/index.php/2009/01/15/crewe-technologies-ipphoneshackcom-voted-ngt-partner-of-the-year/ http://www.rptricks.com/blog/index.php/2009/01/15/crewe-technologies-ipphoneshackcom-voted-ngt-partner-of-the-year/#comments Thu, 15 Jan 2009 18:11:22 +0000 ASwingler http://www.rptricks.com/blog/?p=123 Congratulations to Crewe Technologies and their e-commerce division – ipPhoneShack.com for becoming NGT’s Partner of the Year for 2008!

]]> http://www.rptricks.com/blog/index.php/2009/01/15/crewe-technologies-ipphoneshackcom-voted-ngt-partner-of-the-year/feed/ 0 New firmware released for AastraLink RP http://www.rptricks.com/blog/index.php/2008/10/27/new-firmware-released-for-aastralink-rp/ http://www.rptricks.com/blog/index.php/2008/10/27/new-firmware-released-for-aastralink-rp/#comments Mon, 27 Oct 2008 15:44:09 +0000 ASwingler http://www.rptricks.com/blog/?p=72 Aastra has release updated firmware for their AastraLink RP phones.

The new version is 2.1.1_rp.118.

Here’s the release notes with the changes since the last public version (114):
2.1.1_rp.118
-Fix for phone freeze when answering a call as part of a group or attended transfer
-Top 2 programmable keys on the model 6753i RP specifically are now unlocked in the WebUI
-Waiting for Assignment page softkey now has an arrow icon on the display

2.1.1_rp.117
-NGT ITSP Hold signalling enhancement
-Fix for phone freeze when parking incoming DID/SIP Trunk Call

You can get the firmware here.

To install, download to a computer running Response Point Administrator, and double-click the RPU file.
Log into the Administrator as usual, and click on the ‘Upgrade Device Firmware’ link. Select the same RPU file in the ‘Upgrade Package’ box and let the system upgrade all devices to which the package applies. Follow the wizard to complete the firmware upgrade. We recommend that you do this change off-hours, when the phones are not in use.

]]> http://www.rptricks.com/blog/index.php/2008/10/27/new-firmware-released-for-aastralink-rp/feed/ 0 NGT Service does not need a static IP address for the RP Base http://www.rptricks.com/blog/index.php/2008/09/08/ngt-service-does-not-need-a-static-ip-address-for-the-rp-base/ http://www.rptricks.com/blog/index.php/2008/09/08/ngt-service-does-not-need-a-static-ip-address-for-the-rp-base/#comments Mon, 08 Sep 2008 22:17:08 +0000 ASwingler http://www.rptricks.com/blog/?p=61 We’re really liking NGT’s voice service. One thing I’ve heard a few times though is that you need to have a static IP address in order for the traffic-shaping to work properly. This is not true.

What is required is the MAC address of the base unit. The MAC address is used so that when you provision NGT service, the system can pull the correct configuration from NGT’s database. So, if you change your base unit for some reason, be sure to let the good folks at NGT know about the new MAC address prior to configuring NGT service.

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