RP Tricks » paging; http://www.rptricks.com/blog Fun and Games with Microsoft Response Point Thu, 21 May 2009 16:55:25 +0000 http://wordpress.org/?v=2.8.4 en hourly 1 Official announcement of SP2 from the Microsoft team http://www.rptricks.com/blog/index.php/2009/02/06/official-announcement-of-sp2-from-the-microsoft-team/ http://www.rptricks.com/blog/index.php/2009/02/06/official-announcement-of-sp2-from-the-microsoft-team/#comments Sat, 07 Feb 2009 00:05:29 +0000 ASwingler http://www.rptricks.com/blog/?p=156 Word from the MS team about the new SP2 release…

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Today at IT Expo East 2009, we announced the immediate release of our latest upgrade, Response Point Service Pack 2 (SP2) for our small business VoIP-enabled phone solution. The product is available today, Monday, February 2, as a free download at http://www.microsoft.com/responsepoint.
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Responding to customer and partner feedback –and quickly implementing those suggestions—is the main priority for the Response Point team. Coming just seven months after the previous upgrade, the new SP2 release adds many important enhancements including: improved communication options through support for intercom and paging capabilities; support for analog phones; and greater deployment flexibility via new support for VPN, multi-subnets and additional trunk devices.As a recipient of InfoWorld’s “2009 Technology of the Year Award,” we’ll continue to provide small businesses with a cost effective phone system that is easy to use and manage, offering the ability to grow and evolve with their needs.

Also of note is our growing list of Response Point partners, with the recent addition of two internet telephony service providers (ITSP): Covista/TotalTel and SMB Phone Inc.

Please visit us online to learn more about Response Point SP2 and how it can help small businesses succeed.

Regards,
The Response Point Team

Send us your questions and feedback! rpoint@microsoft.com
Learn more! Microsoft Response Point SP2 Features and Benefits

Used with permission.
]]> http://www.rptricks.com/blog/index.php/2009/02/06/official-announcement-of-sp2-from-the-microsoft-team/feed/ 1 RP Certification Exam now available http://www.rptricks.com/blog/index.php/2008/12/23/rp-certification-exam-now-available/ http://www.rptricks.com/blog/index.php/2008/12/23/rp-certification-exam-now-available/#comments Tue, 23 Dec 2008 20:50:49 +0000 ASwingler http://www.rptricks.com/blog/?p=112 About this Exam

This exam validates the skills needed to successfully deploy Microsoft Response Point products and services.  

  Audience Profile

Candidates for this exam are Microsoft Value Added Resellers and Partners who sell and deploy Microsoft Response Point products and services.

The successful candidate will be familiar with Response Point core system features and functionality that are independent of Original Equipment Manufacturer (OEM) implementation.

In addition, the successful candidate must be familiar with general telecommunications industry terms that are used in pre-sales conversations with customers as well as Response Point integrated solutions with Microsoft Office and supported Microsoft operating systems. 

The successful candidate will also have basic network skills such as working with DHCP and TCP/IP.

 

Credit Toward Certification

When you pass Exam 74-675: Microsoft Response Point, Configuring, you complete the requirements for the following certification(s):

Microsoft Achievement
Exam 74-675: Microsoft Response Point, Configuring: counts as credit toward the following certification(s):  

 

Note This preparation guide is subject to change at any time without prior notice and at the sole discretion of Microsoft. Microsoft exams might include adaptive testing technology and simulation items. Microsoft does not identify the format in which exams are presented. Please use this preparation guide to prepare for the exam, regardless of its format.

 

Skills Being Measured

This exam measures your ability to accomplish the technical tasks listed below.The percentages indicate the relative weight of each major topic area on the exam.

 

Understanding Response Point Concepts

  • Identify Response Point hardware components.
    • This objective may include but is not limited to: hardware components such as the Response Point Base Unit, Phone, and Analog Telephone Adapter (ATA) devices
  • Identify Response Point software components and functionality.
    • This objective may include but is not limited to: Response Point Administrator and Response Point Assistant, and Response Point base unit software
  • Identify supported voice services and functionality.
  • Identify Response Point features. 
    • This objective may include but is not limited to: product features such as click-to-call, call status, and call history; identify tasks you can perform from Response Point button, or Blue button; identify Response Point Assistant features; identify Response Point Administrator features
  • Identify Response Point target market.
  • Identify telephony industry terms.
    • This objective may include but is not limited to: the basic terms the seller must understand and the differences between them: PSTN, VoIP, SIP, FXo, FXs, DID, ITSP, QoE, QoS, POE, and ATA

Administering Response Point

  • Configure the phone system.
    • This objective may include but is not limited to: add a phone; add a user; add a voice service; upgrade the Response Point system devices and software
  • Configure base unit settings.
    • This objective may include but is not limited to: configure the e-mail server; configure e-mail and voice mail integration; parked call music; paging
  • View reports.
    • This objective may include but is not limited to: call history reports and diagnostic reports
  • Configure call routing.
    • This objective may include but is not limited to: configure AutoAttendant; configure external access
  • Integrate Response Point with Microsoft Small Business Server (SBS).
  • Configure OEM devices.
    • This objective may include but is not limited to: connect base unit to network; connect phone devices; connect PSTN gateway; configure DHCP server
  • Back up and restore the Response Point system.
    • This objective may include but is not limited to: restore with or without voice mail

Performing End-User Tasks

  • Perform end-user tasks by using Response Point Assistant.
    • This objective may include but is not limited to: configure user identity; import contacts; configure call forwarding preferences; voice mail to e-mail; click to call; configure voice mail; voice mail greeting; recorded name
  • Perform end-user tasks by using Response Point button, or Blue button.
    • This objective may include but is not limited to: voice dialing; transfer call; call parking, or hold park and retrieve; Help

Performing Administrative and End-User Troubleshooting Tasks

  • Perform administrative troubleshooting tasks by using Response Point Administrator.
    • This objective may include but is not limited to: Diagnostic Reports
  • Perform end-user troubleshooting tasks by diagnosing network or device errors.
  • Perform administrative troubleshooting tasks by using Response Point USB utilities.
    • This objective may include but is not limited to: Reset Password, Reset System, View Diagnostic Reports

 

Preparation Tools and Resources

To help you prepare for this exam, Microsoft Learning recommends that you have hands-on experience with the product and that you use the following training resources. These training resources do not necessarily cover all of the topics listed in the “Skills Measured” tab.
  • Classroom Training – There is no classroom training currently available.
  • Microsoft E-Learning – There is no Microsoft E-Learning training currently available.
  • Microsoft Press Books – There are no Microsoft Press books currently available.
  • Practice Tests – There are no practice tests currently available.

 

Have Questions?For advice about training and certification, connect with peers: For questions about a specific certification, chat with a Microsoft Certified Professional (MCP): To find out about recommended blogs, Web sites, and upcoming Live Meetings on popular topics, visit our community site:

 

 

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